Oh no! We are so sorry things didn't work out this time around. We have worked really hard to try and make the returns and exchange process as easy as possible for our customers. You are more than welcome to submit a return request within 30 days of
Returns and Exchanges are now even easier!. Simply head to our returns page and click the PINK button to start the return/exchange process. Alternatively, if you live locally, you are more than welcome to pop into one of our stores to return or excha
Prefer to keep it personal?. Feel free to pop into one of our stores to return or exchange your order within 30 days of fulfillment. For all store locations and opening hours, please click here!. Notes. - When visiting us in-store we do not require y
Our Epping Warehouse closed to the public on Friday 20th of December, and will no longer be accepting return and/or exchange pick ups. You're more than welcome to return your item to one of our store locations or submit a return/exchange request in o
Oh no! We are so sorry things didn't work out this time around. Items purchased on sale are heavily reduced and as a result are not eligible to be returned or exchanged. Not to worry though! We would hate for you to miss out which is why we have laun
We're thrilled to announce that refunds are now available! 🎉 To request a refund for online purchases, simply:. 1. Visit our returns portal2. Enter your order details3. Select the item(s) to return and the reason4. Choose "Return item for a store cr
Note:. - International customers must arrange their own return shipping. - Exchanges are currently unavailable for international customers. If you are worried about missing out, we highly recommend re-purchasing while the stock is still available onl
Did you opt for an instant exchange and are now wondering why you can see a 'charge' on your bank statement?
Once your return has been delivered back to our warehouse we kindly ask you please allow 5-10 business days, exclusive of public holidays, for your return outcome to be processed and issued.
Our returns fairy is usually pretty quick and will have your return processed within 1-3 business days of its arrival here at our warehouse, if all goes to plan.
To redeem your gift-card, simply enter your unique code in the 'discount code/gift card' box at the checkout!
Not to worry, we are pretty good detectives here at the Proud Poppy HQ! Simply send us a message with your details including your email address and we can locate this for you.
Typically, once a return has been submitted, we're unable to make changes, but we'll try our very best to help! Please send us a message with your request for an amendment, and we'll get back to you as soon as we can.
Unfortunately, no loyalty vouchers or discount codes can be used whilst performing an exchange. These are only valid on new purchases made.
For the foreseeable future, we've had to make a temporary change to our returns policy. Right now, we're asking customers to arrange their own return shipping and handling costs. We know this isn't ideal, and we're working hard to get our usual proce
We apologise for any inconvenience caused by the lack of a return label. Currently, our customers are kindly asked to handle their own return shipping and associated costs due to a temporary policy change. Even though the usual return shipping fee wi
We're so excited to see you at our pop-up shop 😍. Unfortunately, we won't be accepting returns or exchanges from online orders at our pop-up shop. We'd recommend lodging this online through our returns portal here: https://proudpoppyclothing.com.au/
Oh no! We are so sorry that this has happened. Our warehouse manager does run a tight ship, so this is a rare occurrence. The good news is we have a new online returns portal now where you can lodge a return. You can view our updated Return Policy he
Yes we sure are! 🌲You're more than welcome to return or exchange your item if it meets our return policy. Extended returns: Items purchased from November 19 to December 24, 2024, can be returned until January 31, 2025. Full-Priced Items: Refunds are