Oh no! We are so sorry things didn't work out this time around. We have worked really hard to try and make the returns and exchange process as easy as possible for our customers. You are more than welcome to submit a return request within 30 days of
Returns and Exchanges are now even easier!. Simply head to our returns page and click the PINK button to start the return/exchange process. Alternatively, if you live locally, you are more than welcome to pop into one of our stores to return or excha
Prefer to keep it personal?. Feel free to pop into one of our stores to return or exchange your order within 30 days of fulfillment. For all store locations and opening hours, please click here!. Notes. - When visiting us in-store we do not require y
Oh no! We are so sorry things didn't work out this time around. Items purchased on sale are heavily reduced and as a result are not eligible to be returned or exchanged. Not to worry though! We would hate for you to miss out which is why we have laun
We're thrilled to announce that refunds are now available! 🎉 To request a refund for online purchases, simply:. 1. Visit our returns portal2. Enter your order details3. Select the item(s) to return and the reason4. Choose "Return item for a store cr
New Zealand, US and Rest or World customers are now able to submit their returns via our online returns portal - YAY!Submit your return here. -International customers must arrange their own return shipping -Exchanges are currently unavailable for int
Once your return has been delivered back to our warehouse we kindly ask you please allow 5-10 business days, exclusive of public holidays, for your return outcome to be processed and issued.
Did you opt for an instant exchange and are now wondering why you can see a 'charge' on your bank statement?. No need to stress! Our system takes a temporary hold on your card for the value of the item(s) being returned, lets say as an insurance in t
You are more than welcome to ship two returns back to us together. Simply submit a return request for both orders, once this is complete email us your order numbers and then we can make a note of the tracking number on our end.
Typically, once a return has been submitted, we're unable to make changes, but we'll try our very best to help! Please send us a message with your request for an amendment, and we'll get back to you as soon as we can.
Our returns fairy is usually pretty quick and will have your return processed within 1-3 business days of its arrival here at our warehouse, if all goes to plan.
To redeem your gift-card, simply enter your unique code in the 'discount code/gift card' box at the checkout!
Not to worry, we are pretty good detectives here at the Proud Poppy HQ! Simply send us a message with your details including your email address and we can locate this for you.
Yes, ask that our customers arrange their own return shipping and handling costs. Please ensure your return has been submitted through our returns portal first. Our return details are -. Proud Poppy PO BOX 1257Burleigh TownQLD, 4220Australia. We reco
Unfortunately, no loyalty vouchers or discount codes can be used whilst performing an exchange. These are only valid on new purchases made.
We're so excited to see you at our pop-up shop 😍. Unfortunately, we won't be accepting returns or exchanges from online orders at our pop-up shop. We'd recommend lodging this online through our returns portal here: https://proudpoppyclothing.com.au/
Oh no, this is a super rare occurrence! Please reach out to us at [email protected] and we'll fix this up right away.