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HQ Phone: (03) 9000 0312
Email: hello@proudpoppyclothing.com.au

Proud Poppy Clothing

Returns and Exchanges are now even easier!&#xA0;Simply head to our returns page and click the PINK button to start the return/exchange process.<a href="https://proudpoppyclothing.com.au/pages/returns" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/VvEzB7NjBad7beky/Screenshot_2023-06-15_153007-30caa871-ef65-47bb-b4a4-105c65ba83c3.png" style="width: 300px;" class="fr-fic fr-dib"></a>Alternatively, if you live locally,&#xA0;you are more than welcome to pop into one of our stores to return or exchange your order. No need to submit a return request online when you visit us in store.&#xA0;To view our store locations please click&#xA0;<a href="https://proudpoppyclothing.com.au/pages/contact-us" rel="noopener noreferrer" target="_blank">HERE</a>&#xA0;<div data-block="true" data-editor="amtv2" data-offset-key="ajkeo-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Returns and Exchanges are now even easier!. Simply head to our returns page and click the PINK button to start the return/exchange process. Alternatively, if you live locally, you are more than welcome to pop into one of our stores to return or excha

How to I submit a return/exchange request?

RETURNS

How often do you restock?

I received a restock notification but it is sold out?

Can't login to my account

Is this item available in store?

When do you launch New Arrivals?

Where are your stores located?

Do you have breastfeeding friendly options?

How long is my gift card valid for?

Can I purchase a gift-card?

Can I use multiple discount codes?

What payment methods do you offer?

How do I keep my garment in the best shape?

Can I call the store?

Where are your products made?

Where can I find more information about your T&C's?

Do you offer wholesale?

Is there a minimum spend to use your Buy Now Pay Later services?

Can you supply more information about a product?

Is this a scam?

What is Proud Poppy Pre Loved?

Do you have an app?

What should I do if I experience issues purchasing an item due to website errors?

What if only part of my order arrives, and there's no information on the remaining items?

How can I apply for a position at Proud Poppy?

How can I collaborate with Proud Poppy as an influencer?

What should I do if I haven't received a welcome email with a promo code?

How can I find a previously loved Proud Poppy item?

What should I do if I receive a suspicious email regarding my order?

Where are the measurements and model bios on the app?

When are your stores open?

Is your Robina Store open?

Are you having troubles with your email inbox?

FAQ'S

What size am I?

Where is the measurement chart?

What does 'free size' mean?

Will I be the same size in every item?

Do you have a try-on video of this?

SIZING

Why does my order say it has been picked up?

I placed an order online, can I pick it up from Doreen?

How do I use my store credit?

Why can't I see the other payment methods?

Can I amend my order?

ORDER

Is there free shipping?

How much is shipping?

When will my order be shipped?

Do you ship internationally?

Where do you ship from?

Do you deliver to PO Boxes and Parcel Lockers?

How do I understand my shipping confirmation?

SHIPPING

Can I return something from my order?

Can I return/exchange in store?

Can I return/exchange at the Epping Warehouse?

Can I return/exchange a sale item?

How do I receive a refund?

International customer, how do I return?

Instant Exchange: why have I been charged?

Can I send two return back together?

When will I receive my return outcome?

When will my return be processed?

How do I redeem my gift card?

I have lost my store credit, where can I find it?

I need to amend my return request, can you please help?

Can I use a loyalty voucher/discount code when processing an exchange?

Do I arrange my own return shipping?

How do I initiate a return if I cannot access my return label?

Can I return/exchange at your pop up shop?

I have received the wrong item, what do I do next?

Are you offering extended returns for the festive season?

What is Poppy Perks Rewards?

How do I join Poppy Perks?

What are the benefits of joining Poppy Perks?

How do I earn Proud Points?

How will I know what tier I'm in and see how many points I have?

What can I use my Proud Points for?

Do my Proud Points expire?

What is a Birthday Reward?

What is an Anniversary Reward?

What is a Welcome Reward?

How long do I have to use my Birthday, Anniversary and Welcome Reward?

What is a Double Point Day?

Where can I leave a review?

Can I use my Proud Points in-store?

How do I use my Proud Points?

Is there a minimum spend to use rewards?

I need to update some details on my profile, how can I do this?

I'm having trouble with my refer a friend code, can you please help?

POPPY PERKS

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How to I submit a return/exchange request?Updated a year ago