Need a hand?
We’d love to help with anything you need!

Our live chat is available 24 hours a day, Monday to Friday.

Need a hand?
We’d love to help with anything you need!

Our live chat is available 24 hours a day, Monday to Friday.

Prefer email? Reach out anytime at hello@proudpoppyclothing.com.au.

You can also call our HQ on (03) 9000 0312, monitored Monday to Friday, 8am–4pm AEST.

We're here to help, give us a call! Our HQ phone is monitored Monday to Friday 8am-4pm AEST. 

You can reach us at (03) 9000 0312

Proud Poppy Clothing

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Unfortunately, no loyalty vouchers or discount codes can be used whilst performing an exchange. These are only valid on new purchases made.

Can I use a loyalty voucher/discount code when processing an exchange?

RETURNS WITH REFUNDID *NEW*

How often do you restock?

I received a restock notification but it is sold out?

Can't login to my account

Is this item available in store?

When do you launch New Arrivals?

Where are your stores located?

Do you have breastfeeding friendly options?

How long is my gift card valid for?

Can I purchase a gift-card?

Can I use multiple discount codes?

What payment methods do you offer?

How do I keep my garment in the best shape?

Can I call the store?

Where are your products made?

Do you offer wholesale?

Can you provide more information about a product?

What is Proud Poppy Pre Loved?

Do you have an app?

How can I apply for a position at Proud Poppy?

How can I collaborate with Proud Poppy as an influencer?

What should I do if I haven't received a welcome email with a promo code?

How can I find a previously loved Proud Poppy item?

What should I do if I receive a suspicious email regarding my order?

When are your stores open?

FAQ'S

What size am I?

Where is the measurement chart?

Will I be the same size in every item?

Do you have a try-on video of this?

SIZING

Can I return something from my order?

How do I lodge a return?

What is Refundid?

What return outcomes can I choose?

How does an Instant Refund work?

What is an Instant Exchange?

Why do I need to provide ID for Instant Refunds?

Can I return/exchange a sale item?

How long do returns take to process?

Can I change my return outcome after submitting it?

Do I still have to return my items if I choose an instant option?

Can I choose different return outcomes for items in the same return?

What’s the difference between an Instant Refund and a Standard Refund?

Can I return multiple orders in one return?

What’s the difference between an Instant Exchange and a Standard Exchange?

What happens if I don’t send my return back?

Do I need to create a Refundid account?

How much does return postage cost?

What happens if my return doesn’t meet the return criteria?

Do you have an extended festive returns period?

Can I return/exchange at your pop up shop?

I have lost my store credit, where can I find it?

I am from overseas, how do I return?

I have received the wrong item, what do I do next?

Will I be refunded the original shipping cost?

How do I redeem my store credit?

I lodged my return before Refundid launched. What happens now?

Can I amend my order?

How do I use my store credit?

Why can't I see the other payment methods?

ORDER

Is there free shipping?

How much is shipping?

When will my order be shipped?

Do you ship internationally?

Do you deliver to PO Boxes and Parcel Lockers?

How do I understand my shipping confirmation?

SHIPPING

What is Poppy Perks Rewards?

How do I join Poppy Perks?

What are the benefits of joining Poppy Perks?

How do I earn Proud Points?

How will I know what tier I'm in and see how many points I have?

What can I use my Proud Points for?

Do my Proud Points expire?

What is a Birthday Reward?

What is an Anniversary Reward?

What is a Welcome Reward?

What is a Double Point Day?

Where can I leave a review?

Can I use my Proud Points in-store?

How do I use my Proud Points?

Is there a minimum spend to use rewards?

I need to update some details on my profile, how can I do this?

I'm having trouble with my refer a friend code, can you please help?

POPPY PERKS

When does the Black Friday sale start and end?

How do I know what’s on sale?

Do I need a code to access the sale?

What payment methods will be available during the sale?

Can I shop the sale in-store or is it online only?

Are there any exclusions during the sale?

Can I edit or change my order after placing it?

Black Friday Details

Can I use a gift voucher/store credit during the Black Friday sale?

Will I still earn loyalty points during Black Friday?

Will I get early access as a Poppy Perks Rewards member?

Can I redeem my Poppy Perks vouchers or points during Black Friday?

Can I use my Birthday Reward during Black Friday?

Can I earn points on gift cards during Black Friday?

If I return a Black Friday item, do I lose the points?

My voucher code isn’t working, what should I do?

Can I refer a friend during Black Friday?

Will my loyalty tier change after Black Friday?

How do I check my loyalty tier and rewards?

How does the extra points for 3 purchases work?

Discount Codes, Vouchers & Loyalty Points

Will there be shipping delays during the Black Friday sale?

Can you fast-track my order to be picked and shipped first?

When will I receive my tracking number?

Can I combine multiple orders placed during the sale?

Shipping & Dispatch

Can I return or exchange an item purchased during the Black Friday sale?

What if the size I want to exchange for sells out?

How long will it take for my return to be processed after the sale?

Is the returns window extended for Black Friday?

Returns & Exchanges

What happens if something sells out while it’s in my cart?

Will sold-out items be restocked after the Black Friday sale?

Can I reserve items in my cart during the Black Friday sale?

Can your stores hold or reserve items for me during the Black Friday sale?

Will there be new arrivals during the Black Friday sale?

Could my order oversell, and why does it happen?

Stock & Product Availability

How can I contact Proud Poppy during the sale?

Are response times longer than usual during Black Friday?

What’s the best way to get order updates during the sale?

Customer Support

BLACK FRIDAY SALE 25

Can I use a loyalty voucher/discount code when processing an exchange?Updated a month ago