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ORDER

Why does my order say it has been picked up?

Whoops! Sorry for the confusion. This is an automated email our online team are unable to edit or turn off. I can assure you, your order is safe and awaiting collection from our Warehouse - YAY!We are open Monday-Friday 8am-4pm for pick ups. For furt

I placed an order online, can I pick it up from Doreen?

*Please note that our local pick ups from Doreen Store are temporarily unavailable at the moment whilst we transition to our Burleigh Warehouse in Queensland*. Our usual process will be up and running again soon! Here's how it works:. Simply select '

How do I use my store credit?

To use your store credit, simply enter your unique 12-digit code into the 'Discount Code/Gift Voucher' section at checkout and the credit amount will be deducted from your final outcome.If you need a hand with this, please don't hesitate to reach out

Why can't I see the other payment methods?

Do you have Shop Pay set up with your email address perhaps?. Shop Pay is an express checkout that lets you save your email address, credit card, and shipping and billing information. If you have this set up, it skips over the payment screen which me

Can I amend my order?

Typically, once an order has been placed, we're unable to make changes, but we'll try our very best to help! Please send us a message with your request for an amendment, and we'll get back to you as soon as we can.