Yes! We offer free standard shipping for all Australia, USA and NZ orders over $150 💗

Yes! We offer free standard shipping for all Australia, USA and NZ orders over $150 &#x1F497;&#xA0;

Is there free shipping?

The shipping costs vary based on your location and your chosen shipping method. This will be calculated at checkout. You can read more about our shipping information here.

The shipping costs vary based on your location and your chosen shipping method. This will be calculated at checkout. You can read more about our shipping information <a href="https://proudpoppyclothing.com.au/pages/shipping">here</a>.&#xA0;

How much is shipping?

Our warehouse fairies aim to dispatch all orders within 24 hours of purchase. If your order is placed before 12pm AEST, this will be dispatched on the same day and for orders placed after this time we aim to dispatch within 24 hours. Please note, tha

Our warehouse fairies aim to dispatch all orders within 24 hours of purchase. If your order is placed before 12pm AEST, this will be dispatched on the same day and for orders placed after this time we aim to dispatch within 24 hours. &#xA0;Please note, that our dispatch and delivery time frames are exclusive of all weekends, public holidays, or any unforeseen delays.For further information please feel free to visit our shipping pages - <a data-fr-linked="true" href="https://proudpoppyclothing.com.au/pages/shipping">https://proudpoppyclothing.com.au/pages/shipping</a>

When will my order be shipped?

Yes! We ship worldwide 😍 You can read more about our shipping information here.

Yes! We ship worldwide &#x1F60D; You can read more about our shipping information <a href="https://proudpoppyclothing.com.au/pages/shipping">here</a>.

Do you ship internationally?

All orders are dispatched from our warehouse in Gold Coast Queensland, Australia 💓

All orders are dispatched from our warehouse in Gold Coast Queensland, Australia &#x1F493;&#xA0;

Where do you ship from?

Yes, we do offer delivery to both PO boxes and parcel lockers. Please ensure the correct details are entered at checkout and we'll ensure your order is delivered there!

Yes, we do offer delivery to both PO boxes and parcel lockers. Please ensure the correct details are entered at checkout and we&apos;ll ensure your order is delivered there!

Do you deliver to PO Boxes and Parcel Lockers?

Once you have placed your order, sit tight, our warehouse fairies are preparing your order with love! If you have selected shipping, you will receive a shipping confirmation with your tracking link as soon as your order has left the building. Please

Once you have placed your order, sit tight, our warehouse fairies are preparing your order with love!&#xA0; If you have selected shipping, you will receive a shipping confirmation with your tracking link as soon as your order has left the building. Please allow 24 hours for the tracking link to update.If you have selected local pick up at our Doreen Store, we will email you when your order is ready to collect.

How do I understand my shipping confirmation?

Let's Chat! We're here to help. 
Monday - Friday 8:00 AM - 4:00 PM AEDT

HQ Phone: (03) 9000 0312
Email: hello@proudpoppyclothing.com.au

Proud Poppy Clothing

SHIPPING

How often do you restock?

I received a restock notification but it is sold out?

Can't login to my account

Is this item available in store?

When do you launch New Arrivals?

Where are your stores located?

Do you have breastfeeding friendly options?

How long is my gift card valid for?

Can I purchase a gift-card?

Can I use multiple discount codes?

What payment methods do you offer?

How do I keep my garment in the best shape?

Can I call the store?

Where are your products made?

Where can I find more information about your T&C's?

Do you offer wholesale?

Is there a minimum spend to use your Buy Now Pay Later services?

Can you supply more information about a product?

Is this a scam?

What is Proud Poppy Pre Loved?

Do you have an app?

What should I do if I experience issues purchasing an item due to website errors?

What if only part of my order arrives, and there's no information on the remaining items?

How can I apply for a position at Proud Poppy?

How can I collaborate with Proud Poppy as an influencer?

What should I do if I haven't received a welcome email with a promo code?

How can I find a previously loved Proud Poppy item?

What should I do if I receive a suspicious email regarding my order?

Where are the measurements and model bios on the app?

When are your stores open?

Is your Robina Store open?

Are you having troubles with your email inbox?

FAQ'S

What size am I?

Where is the measurement chart?

What does 'free size' mean?

Will I be the same size in every item?

Do you have a try-on video of this?

SIZING

Why does my order say it has been picked up?

I placed an order online, can I pick it up from Doreen?

How do I use my store credit?

Why can't I see the other payment methods?

Can I amend my order?

ORDER

Can I return something from my order?

How to I submit a return/exchange request?

Can I return/exchange in store?

Can I return/exchange at the Epping Warehouse?

Can I return/exchange a sale item?

How do I receive a refund?

International customer, how do I return?

Instant Exchange: why have I been charged?

Can I send two return back together?

When will I receive my return outcome?

When will my return be processed?

How do I redeem my gift card?

I have lost my store credit, where can I find it?

I need to amend my return request, can you please help?

Can I use a loyalty voucher/discount code when processing an exchange?

Do I arrange my own return shipping?

How do I initiate a return if I cannot access my return label?

Can I return/exchange at your pop up shop?

I have received the wrong item, what do I do next?

Are you offering extended returns for the festive season?

RETURNS

What is Poppy Perks Rewards?

How do I join Poppy Perks?

What are the benefits of joining Poppy Perks?

How do I earn Proud Points?

How will I know what tier I'm in and see how many points I have?

What can I use my Proud Points for?

Do my Proud Points expire?

What is a Birthday Reward?

What is an Anniversary Reward?

What is a Welcome Reward?

How long do I have to use my Birthday, Anniversary and Welcome Reward?

What is a Double Point Day?

Where can I leave a review?

Can I use my Proud Points in-store?

How do I use my Proud Points?

Is there a minimum spend to use rewards?

I need to update some details on my profile, how can I do this?

I'm having trouble with my refer a friend code, can you please help?

POPPY PERKS

Easter Holiday Hours 🐰💐